/* Espace support — identité du back-office (backoffice/src/shared/styles/tokens.css) :
 * fond blanc, surfaces très légèrement grises, filets fins, bordeaux #800020
 * pour l'action principale, polices servies par la console elle-même.
 * Mise en page : barre latérale fixe + barre haute fine ; le contenu tient dans
 * la hauteur de l'écran, ce sont les listes et les panneaux qui défilent.
 *   ≥ 1101 px   barre latérale complète ;
 *   761–1100    barre latérale réduite aux icônes ;
 *   ≤ 760 px    barre latérale en tiroir, écrans maître-détail empilés.
 * Propriétés LOGIQUES (inline-start / inline-end) : une seule règle pour le
 * français et l'arabe. L'état se lit à la couleur de la pastille (ni point ni émoticône). */
@font-face{font-family:'Hanken Grotesk';src:url('./assets/fonts/HankenGrotesk.woff2') format('woff2');font-weight:100 900;font-display:swap}
@font-face{font-family:'IBM Plex Sans Arabic';src:url('./assets/fonts/IBMPlexSansArabic-Regular.woff2') format('woff2');font-weight:400;font-display:swap}
@font-face{font-family:'IBM Plex Sans Arabic';src:url('./assets/fonts/IBMPlexSansArabic-SemiBold.woff2') format('woff2');font-weight:600;font-display:swap}
@font-face{font-family:'IBM Plex Sans Arabic';src:url('./assets/fonts/IBMPlexSansArabic-Bold.woff2') format('woff2');font-weight:700;font-display:swap}
@font-face{font-family:'IBM Plex Mono';src:url('./assets/fonts/IBMPlexMono-Medium.woff2') format('woff2');font-weight:500;font-display:swap}

/* ── Jetons (mêmes valeurs que le back-office) ─────────────────────────── */
:root{
  --brand-50:#FBF3F5;--brand-100:#F5DFE4;--brand-200:#EBC0CB;--brand-400:#A52A48;--brand-500:#800020;--brand-600:#69001B;--brand-700:#580018;
  --brand-ink:#800020;--anneau:0 0 0 3px rgba(128,0,32,.14);
  --gold-100:#FBF5EA;--gold-200:#F0D9AB;--gold-400:#D4AF70;--gold-600:#A67C38;--gold-text:#7A5A22;
  --charcoal:#171717;--ink-700:#45403B;--ink-600:#6B655F;--ink-500:#76706A;
  --page:#FFFFFF;--card:#FFFFFF;--surface-subtle:#FAFAF9;--surface-hover:#F6F5F3;
  --line:#ECE9E6;--line-strong:#DDD8D3;--line-soft:#F3F1EF;
  --success:#1F7A43;--success-text:#17603A;--success-bg:#EFF7F2;--success-line:#D2E8DA;
  --warning:#E08A1E;--warning-text:#8A5208;--warning-bg:#FEF7EC;--warning-line:#F5DFBD;
  --danger:#C62828;--danger-text:#9B1C1C;--danger-bg:#FDF2F2;--danger-line:#F3D1D1;
  --info:#2563A6;--info-text:#1D4F86;--info-bg:#F1F6FC;--info-line:#D5E3F2;
  --r-sm:8px;--r-md:12px;--r-lg:16px;--r-pill:999px;
  --shadow-1:0 1px 2px rgba(23,23,23,.04);--shadow-2:0 1px 2px rgba(23,23,23,.04),0 6px 16px rgba(23,23,23,.05);--shadow-3:0 2px 6px rgba(23,23,23,.06),0 18px 44px rgba(23,23,23,.12);
  --d-fast:150ms;--ease:cubic-bezier(.2,0,0,1);
  --champ-h:40px;--sidebar-w:248px;--topbar-h:56px;--gutter:28px;
  --font:'Hanken Grotesk','IBM Plex Sans Arabic',system-ui,sans-serif;--font-ar:'IBM Plex Sans Arabic','Hanken Grotesk',system-ui,sans-serif;--font-mono:'IBM Plex Mono',ui-monospace,monospace;
  color-scheme:light
}
/* Thème sombre (préférence de l'agent, conservée) : mêmes rôles, valeurs sombres. */
:root[data-theme=dark]{
  --brand-50:#2A1219;--brand-100:#3A1822;--brand-200:#5A2433;--brand-ink:#EBA9B8;--anneau:0 0 0 3px rgba(235,169,184,.22);
  --gold-100:#2A2418;--gold-200:#5A4A2A;--gold-text:#D9BB85;
  --charcoal:#F3F1EF;--ink-700:#D9D4CF;--ink-600:#B5AEA8;--ink-500:#A7A09A;
  --page:#121215;--card:#1A1A1E;--surface-subtle:#16161A;--surface-hover:#232328;
  --line:#2C2C32;--line-strong:#3A3A42;--line-soft:#232328;
  --success-text:#7FDCA2;--success-bg:#16261C;--success-line:#24402D;
  --warning-text:#F1BE6E;--warning-bg:#2B2215;--warning-line:#4A3820;
  --danger-text:#F09A9A;--danger-bg:#2C1616;--danger-line:#4A2424;
  --info-text:#9CC3EE;--info-bg:#14202D;--info-line:#233A52;
  --shadow-1:none;--shadow-2:0 6px 16px rgba(0,0,0,.35);--shadow-3:0 18px 44px rgba(0,0,0,.5);
  color-scheme:dark
}

/* ── Base ──────────────────────────────────────────────────────────────── */
*,*::before,*::after{box-sizing:border-box}
html,body,#app{margin:0;height:100%}
body{font-family:var(--font);font-size:14px;line-height:1.5;background:var(--page);color:var(--charcoal);-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility;overflow:hidden}
html[dir=rtl] body{font-family:var(--font-ar)}
button,input,textarea,select{font:inherit;color:inherit}
button{cursor:pointer;border:0;background:none}
button:disabled{cursor:not-allowed;opacity:.5}
h1,h2,h3,h4,p{margin:0}
h1,h2,h3,h4{color:var(--charcoal);line-height:1.25}
a{color:var(--brand-ink);text-underline-offset:3px}
:focus-visible{outline:2px solid var(--brand-500);outline-offset:2px}
:root[data-theme=dark] :focus-visible{outline-color:var(--brand-ink)}
::selection{background:var(--brand-100)}
[hidden]{display:none!important}
svg{width:18px;height:18px;flex-shrink:0;stroke:currentColor;fill:none;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round;vertical-align:middle}
bdi{unicode-bidi:isolate}
html[dir=rtl] .directional{transform:scaleX(-1)}
code{font-family:var(--font-mono);font-size:12px;background:var(--surface-hover);border:1px solid var(--line);padding:1px 6px;border-radius:6px;overflow-wrap:anywhere}
.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.skip-link{position:absolute;inset-inline-start:8px;inset-block-start:-60px;z-index:200;background:var(--charcoal);color:var(--page);padding:10px 14px;border-radius:var(--r-sm);text-decoration:none}
.skip-link:focus{inset-block-start:8px}
.muted{color:var(--ink-600)}
.eyebrow{font-size:11px;font-weight:650;letter-spacing:.08em;text-transform:uppercase;color:var(--ink-600)}
html[dir=rtl] .eyebrow{letter-spacing:0;font-size:12px}

/* Logos : PNG approuvés uniquement, jamais recadrés ni recolorés. Ratio conservé
 * (attributs width/height d'origine, hauteur imposée ici, largeur auto). Sur fond
 * sombre seulement, un aplat ivoire uni porte le logo. */
.logo-h,.logo-m{display:block;width:auto;max-width:100%;object-fit:contain}
.logo-h{height:var(--logo-h,32px)}
.logo-m{height:var(--logo-m,32px)}
.logo-plate,.logo-plate-auto{display:inline-flex;align-items:center;justify-content:center;flex-shrink:0}
:root[data-theme=dark] .logo-plate,:root[data-theme=dark] .logo-plate-auto{background:#F8F7F5;border-radius:10px;padding:4px 8px}

/* ── Boutons, champs, pastilles ────────────────────────────────────────── */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:var(--champ-h);padding:8px 16px;border-radius:var(--r-sm);border:1px solid var(--line-strong);background:var(--card);color:var(--charcoal);font-weight:600;font-size:14px;line-height:1.2;white-space:nowrap;text-decoration:none;box-shadow:var(--shadow-1);transition:background var(--d-fast) var(--ease),border-color var(--d-fast) var(--ease),color var(--d-fast) var(--ease)}
.btn:hover:not(:disabled){background:var(--surface-subtle);border-color:var(--ink-500)}
.btn-primary{background:var(--brand-500);border-color:var(--brand-500);color:#fff;box-shadow:0 1px 2px rgba(88,0,24,.18)}
.btn-primary:hover:not(:disabled){background:var(--brand-600);border-color:var(--brand-600)}
.btn-quiet{background:none;border-color:transparent;box-shadow:none;color:var(--brand-ink)}
.btn-quiet:hover:not(:disabled){background:var(--brand-50);border-color:transparent}
.btn-danger{color:var(--danger-text);border-color:var(--danger-line)}
.btn-danger:hover:not(:disabled){background:var(--danger-bg);border-color:var(--danger)}
.btn-small{min-height:34px;padding:6px 12px;font-size:13px}
.btn svg{width:16px;height:16px}
.icon-btn{display:inline-grid;place-items:center;width:38px;height:38px;border-radius:var(--r-sm);color:var(--ink-700);flex-shrink:0;transition:background var(--d-fast) var(--ease),color var(--d-fast) var(--ease)}
.icon-btn:hover{background:var(--surface-hover);color:var(--charcoal)}
.field{display:flex;flex-direction:column;gap:6px;margin-bottom:14px;min-width:0}
.field label{font-weight:600;font-size:13px;color:var(--charcoal)}
.input,select.input,textarea.input,.etab-select{width:100%;min-height:var(--champ-h);padding:8px 12px;border:1px solid var(--line-strong);border-radius:var(--r-sm);background:var(--card);font-size:14px;line-height:1.4;box-shadow:var(--shadow-1);transition:border-color var(--d-fast) var(--ease),box-shadow var(--d-fast) var(--ease)}
.input::placeholder,textarea::placeholder,input::placeholder{color:var(--ink-500)}
.input:hover,.etab-select:hover{border-color:var(--ink-500)}
.input:focus,.etab-select:focus,input:focus,select:focus,textarea:focus{outline:none;border-color:var(--brand-500);box-shadow:var(--anneau)}
.input[readonly]{background:var(--surface-subtle);color:var(--ink-700)}
select.input,.etab-select{appearance:none;-webkit-appearance:none;padding-inline-end:32px;cursor:pointer;background-image:linear-gradient(45deg,transparent 50%,var(--ink-600) 50%),linear-gradient(135deg,var(--ink-600) 50%,transparent 50%);background-size:5px 5px;background-repeat:no-repeat;background-position:right 16px center,right 11px center}
html[dir=rtl] select.input,html[dir=rtl] .etab-select{background-position:left 11px center,left 16px center}
.etab-select{width:auto;min-height:34px;padding-block:5px;font-size:13px}
textarea.input{min-height:88px;resize:vertical}
input[type=checkbox],input[type=radio]{accent-color:var(--brand-500);width:16px;height:16px}
.inline-error{border:1px solid var(--danger-line);background:var(--danger-bg);color:var(--danger-text);padding:10px 12px;border-radius:var(--r-sm);font-size:13px;margin:8px 0}
.status,.pf-pill,.etab-badge{display:inline-flex;align-items:center;gap:6px;padding:2px 9px;border-radius:var(--r-pill);font-size:12px;font-weight:600;line-height:18px;white-space:nowrap;border:1px solid var(--line);background:var(--surface-subtle);color:var(--ink-700)}
.etab-badge{font-size:11.5px;padding:1px 8px}
.pf-pill svg{width:13px;height:13px}
.status.new,.etab-status-essai{background:var(--info-bg);color:var(--info-text);border-color:var(--info-line)}
.status.new{background:var(--brand-50);color:var(--brand-ink);border-color:var(--brand-100)}
.status.waiting_customer,.etab-status-proche,.pf-pill.warn{background:var(--warning-bg);color:var(--warning-text);border-color:var(--warning-line)}
.status.resolved,.etab-status-actif,.pf-pill.ok,.etab-badge.on{background:var(--success-bg);color:var(--success-text);border-color:var(--success-line)}
.etab-status-expire,.pf-pill.ko,.etab-badge.off{background:var(--danger-bg);color:var(--danger-text);border-color:var(--danger-line)}
.etab-status-suspendu{background:var(--surface-hover);color:var(--danger-text);border-color:var(--line-strong)}
.etab-badge.extra{background:var(--gold-100);color:var(--gold-text);border-color:var(--gold-200)}
.avatar{width:32px;height:32px;border-radius:50%;background:var(--surface-hover);border:1px solid var(--line);color:var(--ink-700);display:inline-grid;place-items:center;flex-shrink:0;font-size:12px;font-weight:650}
.avatar.small{width:28px;height:28px;font-size:11px}
.avatar.neutral{background:var(--surface-subtle)}
.pill{font-size:11px;border-radius:5px;background:var(--surface-hover);color:var(--ink-600);padding:2px 6px}
.spinner{height:18px;width:18px;border:2px solid var(--line-strong);border-top-color:var(--brand-500);border-radius:50%;display:inline-block;animation:spin .75s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}
.boot{height:100%;display:flex;flex-direction:column;gap:16px;align-items:center;justify-content:center;color:var(--ink-600)}
.boot-logo{--logo-m:52px}
.skeleton{padding:14px 16px;border-bottom:1px solid var(--line-soft)}
.skeleton.compact{padding:6px 0;border:0}
.skeleton i{display:block;border-radius:6px;height:12px;margin-bottom:10px;background:linear-gradient(90deg,var(--line-soft) 0%,var(--line) 50%,var(--line-soft) 100%);background-size:200% 100%;animation:reflet 1.4s ease-in-out infinite}
.skeleton i:nth-child(2){width:62%}.skeleton i:nth-child(3){width:84%}
@keyframes reflet{from{background-position:100% 0}to{background-position:-100% 0}}
.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:36px 20px;gap:8px;color:var(--ink-600)}
.empty-icon{display:inline-grid;place-items:center;width:44px;height:44px;border-radius:var(--r-md);border:1px solid var(--line);background:var(--surface-subtle);color:var(--ink-500);margin-bottom:4px}
.empty-icon svg{width:22px;height:22px}
.empty-state h2{font-size:15px;font-weight:650}
.empty-state p{font-size:13px;max-width:46ch}
.toast{position:fixed;inset-block-end:20px;inset-inline-start:50%;transform:translateX(-50%);max-width:min(520px,calc(100vw - 32px));padding:12px 16px;border-radius:var(--r-md);background:var(--charcoal);color:var(--page);box-shadow:var(--shadow-3);font-size:13.5px;z-index:300}
.toast.error{background:var(--danger);color:#fff}
html[dir=rtl] .toast{transform:translateX(50%)}

/* Fenêtres (modales) : les formulaires longs s'ouvrent ici, jamais en bas de page. */
dialog{background:var(--card);color:var(--charcoal);border:1px solid var(--line);border-radius:var(--r-lg);padding:22px 24px;width:480px;max-width:calc(100vw - 24px);max-height:calc(100dvh - 32px);overflow-y:auto;box-shadow:var(--shadow-3)}
dialog::backdrop{background:rgba(23,23,23,.38);backdrop-filter:blur(2px)}
.dialog-heading{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:8px}
.dialog-heading h2{font-size:18px;font-weight:700}
.dialog-description{font-size:13.5px;color:var(--ink-600);line-height:1.6;margin-bottom:18px}
.dialog-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:20px;padding-top:14px;border-top:1px solid var(--line)}
dialog textarea{min-height:120px}
dialog .image-preview{max-width:100%;max-height:70vh;display:block;border-radius:var(--r-sm);margin:0 auto}
dialog .download-link{display:inline-flex;margin-top:14px}
dialog .etab-summary{margin-top:0}

/* ── Connexion ─────────────────────────────────────────────────────────── */
.login{height:100%;overflow:auto;display:grid;grid-template-columns:minmax(340px,42%) 1fr;background:var(--page)}
.login-brand{background:var(--surface-subtle);border-inline-end:1px solid var(--line);padding:44px 52px;display:flex;flex-direction:column;justify-content:space-between}
.brand-lockup{display:flex;flex-direction:column;align-items:flex-start;gap:10px}
.brand-lockup small{font-size:11px;letter-spacing:.14em;text-transform:uppercase;color:var(--gold-text);font-weight:650;border:1px solid var(--gold-200);border-radius:var(--r-pill);padding:2px 9px}
html[dir=rtl] .brand-lockup small{letter-spacing:0}
.login-plate{--logo-h:40px}
.login-brand-main{max-width:400px;padding:48px 0}
.login-brand-main .eyebrow{color:var(--brand-ink)}
.login-brand-main h1{font-size:clamp(30px,3.4vw,48px);font-weight:700;line-height:1.15;letter-spacing:-.02em;margin:18px 0 24px}
.brand-rule{height:3px;width:56px;background:var(--gold-400);border-radius:3px}
.login-brand-footer{color:var(--ink-600);font-size:12.5px;display:flex;align-items:center;gap:8px}
.login-main{display:flex;align-items:center;justify-content:center;padding:96px 40px;position:relative}
.login-tools{position:absolute;inset-block-start:24px;inset-inline-end:28px;display:flex;gap:8px}
.login-card{width:100%;max-width:380px}
.login-mark{height:46px;width:46px;border-radius:var(--r-md);display:grid;place-items:center;color:var(--brand-ink);background:var(--brand-50);border:1px solid var(--brand-100);margin-bottom:22px}
.login-mark svg{width:22px;height:22px}
.login-card h2{font-size:26px;font-weight:700;letter-spacing:-.01em}
.login-card>p{font-size:14px;color:var(--ink-600);margin:10px 0 26px}
.login-card .btn-primary{width:100%;margin-top:6px;min-height:46px}
.login-foot{border-top:1px solid var(--line);padding-top:20px;margin-top:28px!important;font-size:12.5px!important;text-align:center;color:var(--ink-600)}
.login-mobile-brand{display:none;--logo-h:34px}

/* ── Coquille : barre latérale + barre haute + vues ────────────────────── */
.shell{height:100dvh;display:grid;grid-template-columns:var(--sidebar-w) minmax(0,1fr);overflow:hidden;background:var(--page)}
.sidebar{display:flex;flex-direction:column;min-height:0;background:var(--card);border-inline-end:1px solid var(--line);z-index:40}
.sidebar-brand{display:flex;flex-direction:column;align-items:flex-start;gap:8px;padding:18px 18px 12px;position:relative}
.sidebar-brand .logo-h{--logo-h:30px}
.brand-mono{display:none!important;--logo-m:30px}
.brand-space{display:inline-block;padding:2px 8px;border-radius:var(--r-pill);border:1px solid var(--gold-200);font-size:10.5px;font-weight:650;letter-spacing:.12em;text-transform:uppercase;color:var(--gold-text)}
html[dir=rtl] .brand-space{letter-spacing:0;font-size:11.5px}
.nav-close{display:none;position:absolute;inset-block-start:12px;inset-inline-end:10px}
.nav{flex:1;min-height:0;overflow-y:auto;padding:2px 10px 12px;scrollbar-width:thin}
.nav-group+.nav-group{margin-top:10px}
.nav-group-title{padding:8px 10px 4px;font-size:11px;font-weight:650;letter-spacing:.08em;text-transform:uppercase;color:var(--ink-500)}
html[dir=rtl] .nav-group-title{letter-spacing:0;font-size:12px}
.nav-link{display:flex;align-items:center;gap:11px;width:100%;min-height:34px;padding:6px 10px;border-radius:var(--r-sm);color:var(--ink-700);font-weight:550;font-size:13.5px;text-align:start;position:relative;transition:background var(--d-fast) var(--ease),color var(--d-fast) var(--ease)}
.nav-link svg{color:var(--ink-500)}
.nav-link:hover{background:var(--surface-hover);color:var(--charcoal)}
.nav-link.active{background:var(--brand-50);color:var(--brand-ink);font-weight:650}
.nav-link.active svg{color:var(--brand-ink)}
.nav-label{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.nav-badge{min-width:20px;height:20px;padding:0 6px;border-radius:var(--r-pill);background:var(--brand-500);color:#fff;font-size:11px;font-weight:700;display:inline-grid;place-items:center;font-family:var(--font-mono)}
.sidebar-foot{padding:8px 10px 12px;border-top:1px solid var(--line);display:grid;gap:2px}
.scrim{display:none}
.main{display:flex;flex-direction:column;min-width:0;min-height:0;overflow:hidden}
.topbar{flex:none;display:flex;align-items:center;gap:12px;min-height:var(--topbar-h);padding:6px var(--gutter);background:var(--card);border-bottom:1px solid var(--line)}
.nav-open{display:none}
.topbar-where{display:flex;align-items:center;gap:8px;min-width:0;font-size:13.5px;color:var(--ink-600)}
.topbar-where strong{color:var(--charcoal);font-weight:650;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.where-group{white-space:nowrap}
.where-sep{color:var(--line-strong)}
.topbar-tools{display:flex;align-items:center;gap:10px;margin-inline-start:auto;flex:none}
.sync-state{font-size:12px;font-weight:600;color:var(--ink-600);padding:2px 9px;border-radius:var(--r-pill);border:1px solid var(--line)}
.sync-state.ok{color:var(--success-text);background:var(--success-bg);border-color:var(--success-line)}
.sync-state.warning{color:var(--warning-text);background:var(--warning-bg);border-color:var(--warning-line)}
.presence{display:flex;align-items:center;gap:9px;padding:5px 10px;border:1px solid var(--line);border-radius:var(--r-sm);background:var(--card);text-align:start}
.presence:hover{border-color:var(--line-strong)}
.presence-text{display:flex;flex-direction:column;line-height:1.25}
.presence-text strong{font-size:12.5px;font-weight:650}
.presence-text small{font-size:11px;color:var(--ink-600)}
.switch{width:32px;height:18px;display:inline-flex;align-items:center;padding:3px;border-radius:var(--r-pill);background:var(--line-strong);flex-shrink:0;transition:background var(--d-fast) var(--ease)}
.switch::after{content:'';height:12px;width:12px;border-radius:50%;background:#fff;box-shadow:0 1px 2px rgba(23,23,23,.25);transition:margin var(--d-fast) var(--ease)}
.presence[aria-checked=true] .switch{background:var(--success)}
.presence[aria-checked=true] .switch::after{margin-inline-start:14px}
.agent-profile{display:flex;align-items:center;gap:8px;padding-inline-start:10px;border-inline-start:1px solid var(--line)}
.agent-profile strong{font-size:13px;display:block;max-width:18ch;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.agent-profile small{font-size:11px;color:var(--ink-600)}
.connection-banner{flex:none;background:var(--warning-bg);color:var(--warning-text);border-bottom:1px solid var(--warning-line);padding:8px var(--gutter);font-size:13px;display:flex;align-items:center;justify-content:space-between;gap:14px}
.connection-banner button{text-decoration:underline;color:inherit;font-weight:700}
.views{flex:1;min-height:0;display:flex;flex-direction:column;overflow:hidden;outline:none}

/* Une vue = en-tête fixe + corps qui défile (ou panneaux maître-détail). */
.team-view{flex:1;min-height:0;display:flex;flex-direction:column;overflow:hidden;background:var(--page)}
.etab-head{flex:none;display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:start;gap:16px;padding:14px var(--gutter) 12px;border-bottom:1px solid var(--line);background:var(--card)}
.etab-head>div:first-child{min-width:0}
.etab-head>.etab-head-actions{max-width:min(560px,55vw)}
.etab-head h2{font-size:20px;font-weight:700;letter-spacing:-.01em}
.etab-head>div>p{color:var(--ink-600);margin-top:4px;font-size:13px;max-width:780px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.etab-head>div>.eyebrow{margin-bottom:2px}
.etab-head-title{display:flex;align-items:center;gap:10px}
.etab-head-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap;justify-content:flex-end}
.view-body{flex:1;min-height:0;overflow:auto;padding:18px var(--gutter) 32px;background:var(--surface-subtle)}
.tool-view>.tabs{flex:none;padding:0 var(--gutter);background:var(--card)}

/* ── Onglets ───────────────────────────────────────────────────────────── */
.tabs{display:flex;flex-wrap:nowrap;gap:2px;overflow-x:auto;border-bottom:1px solid var(--line);scrollbar-width:none;max-width:100%}
.tabs::-webkit-scrollbar{display:none}
.tab{flex:none;display:inline-flex;align-items:center;gap:7px;min-height:40px;padding:8px 10px;margin-bottom:-1px;border-bottom:2px solid transparent;color:var(--ink-600);font-weight:600;font-size:13.5px;white-space:nowrap;transition:color var(--d-fast) var(--ease),border-color var(--d-fast) var(--ease)}
.tab:hover{color:var(--charcoal);border-bottom-color:var(--line-strong)}
.tab.active{color:var(--brand-ink);border-bottom-color:var(--brand-500)}
:root[data-theme=dark] .tab.active{border-bottom-color:var(--brand-ink)}
.tab:focus-visible{outline-offset:-2px}
.tab-count{display:inline-grid;place-items:center;min-width:20px;height:19px;padding:0 6px;border-radius:var(--r-pill);background:var(--surface-hover);border:1px solid var(--line);color:var(--ink-700);font-size:11px;font-weight:650;font-family:var(--font-mono)}
.tab.active .tab-count{background:var(--brand-50);border-color:var(--brand-100);color:var(--brand-ink)}
.tabs-sticky{position:sticky;inset-block-start:-18px;z-index:5;background:var(--surface-subtle);margin:0 calc(-1 * var(--gutter)) 16px;padding:0 var(--gutter);max-width:none}
.tabs-segment{display:inline-flex;flex-wrap:wrap;gap:2px;padding:3px;border:1px solid var(--line);border-radius:var(--r-md);background:var(--card);margin-bottom:14px;overflow:visible}
.tabs-segment .tab{min-height:32px;padding:5px 12px;border:0;margin:0;border-radius:var(--r-sm)}
.tabs-segment .tab:hover{background:var(--surface-hover)}
.tabs-segment .tab.active{background:var(--brand-50)}
.tab-panel{display:flex;flex-direction:column;gap:16px;min-width:0}
.tab-panel:focus-visible{outline-offset:4px;border-radius:var(--r-sm)}

/* ── Maître-détail ─────────────────────────────────────────────────────── */
.md{flex:1;min-height:0;display:grid;grid-template-columns:minmax(290px,360px) minmax(0,1fr);overflow:hidden}
.md-list{display:flex;flex-direction:column;min-height:0;min-width:0;background:var(--card);border-inline-end:1px solid var(--line)}
.md-list-tools{flex:none;display:grid;gap:8px;padding:12px;border-bottom:1px solid var(--line)}
.md-filters{display:grid;grid-template-columns:1fr 1fr;gap:6px}
.md-filters .etab-select{width:100%;min-width:0}
.md-list-body{flex:1;min-height:0;overflow:auto}
.md-list-count{position:sticky;inset-block-start:0;z-index:2;display:flex;justify-content:space-between;gap:8px;padding:7px 14px;font-size:12px;color:var(--ink-600);background:var(--surface-subtle);border-bottom:1px solid var(--line)}
.md-items{display:flex;flex-direction:column}
.md-item{display:flex;flex-direction:column;gap:3px;width:100%;text-align:start;padding:11px 14px;border-bottom:1px solid var(--line-soft);background:var(--card);position:relative;transition:background var(--d-fast) var(--ease)}
.md-item:hover{background:var(--surface-hover)}
.md-item.active{background:var(--brand-50)}
.md-item.active::before{content:'';position:absolute;inset-block:0;inset-inline-start:0;width:3px;background:var(--brand-500)}
.md-item:focus-visible{outline-offset:-2px}
.md-item-top{display:flex;align-items:center;justify-content:space-between;gap:8px;min-width:0}
.md-item-title{font-size:13.5px;font-weight:650;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--charcoal)}
.md-item-sub,.md-item-meta{display:flex;flex-wrap:wrap;justify-content:space-between;gap:2px 10px;font-size:12px;color:var(--ink-600)}
.md-item-sub{justify-content:flex-start}
.md-list .etab-pager{display:flex;justify-content:space-between;gap:8px;padding:10px 12px;margin:0;border-top:1px solid var(--line)}
.md-detail{display:flex;flex-direction:column;min-width:0;min-height:0;overflow:hidden;background:var(--surface-subtle)}
.md-placeholder{margin:auto;max-width:360px;padding:32px;text-align:center;display:grid;justify-items:center;gap:8px;color:var(--ink-600)}
.md-placeholder h2{font-size:15px;font-weight:650}
.md-placeholder p{font-size:13px}
.md-back{display:none}
.fiche-head{flex:none;display:flex;flex-wrap:wrap;align-items:flex-start;justify-content:space-between;gap:8px 12px;padding:14px 24px 8px;background:var(--card)}
.fiche-title{display:flex;align-items:flex-start;gap:8px;min-width:0;flex:1 1 220px}
.fiche-title-text{min-width:0}
.fiche-title h2{font-size:19px;font-weight:700;letter-spacing:-.01em;overflow-wrap:anywhere}
.fiche-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap;justify-content:flex-end}
.fiche-sub{flex:none;padding:0 24px;background:var(--card);border-bottom:1px solid var(--line)}
.fiche-sub .etab-meta{margin:2px 0 8px}
.fiche-sub .tabs{border-bottom:0}
.fiche-sub .etab-secret{margin:4px 0 10px}
.fiche-body{flex:1;min-height:0;overflow:auto;padding:18px 24px 32px}
.md-inline{height:calc(100% - 52px);min-height:440px;border:1px solid var(--line);border-radius:var(--r-lg);background:var(--card);box-shadow:var(--shadow-1)}
.md-inline .md-detail{background:var(--surface-subtle)}
.md-detail-body{flex:1;min-height:0;overflow:auto;padding:16px}
.md-items .md-item .ops-g{margin-inline-end:4px}

/* Menu d'actions : l'abonnement et les actions sensibles, toujours au même endroit. */
details.menu{position:relative}
details.menu>summary{list-style:none;cursor:pointer}
details.menu>summary::-webkit-details-marker{display:none}
details.menu>summary::after{content:'';width:6px;height:6px;border-right:1.6px solid currentColor;border-bottom:1.6px solid currentColor;transform:translateY(-2px) rotate(45deg);margin-inline-start:2px}
.menu-panel{position:absolute;inset-inline-end:0;inset-block-start:calc(100% + 6px);z-index:30;min-width:240px;padding:6px;background:var(--card);border:1px solid var(--line);border-radius:var(--r-md);box-shadow:var(--shadow-3);display:grid;gap:2px}
.menu-title{padding:6px 10px 2px;font-size:11px;font-weight:650;letter-spacing:.06em;text-transform:uppercase;color:var(--ink-500)}
.menu-title.menu-danger{color:var(--danger-text);border-top:1px solid var(--line);margin-top:4px;padding-top:8px}
html[dir=rtl] .menu-title{letter-spacing:0}
.menu-panel .menu-item{justify-content:flex-start;width:100%;border-color:transparent;box-shadow:none;background:none}
.menu-panel .menu-item:hover:not(:disabled){background:var(--surface-hover);border-color:transparent}
.menu-panel .menu-item.btn-danger:hover:not(:disabled){background:var(--danger-bg)}

/* ── Conversations (file + fil + contexte) ─────────────────────────────── */
.panes{flex:1;min-height:0;display:grid;grid-template-columns:340px minmax(0,1fr) 320px;overflow:hidden}
.queue{background:var(--card);border-inline-end:1px solid var(--line);display:flex;flex-direction:column;min-height:0;overflow:hidden}
.queue-head{flex:none;padding:14px 14px 10px;display:grid;gap:10px;border-bottom:1px solid var(--line)}
.queue-heading{display:flex;align-items:center;justify-content:space-between}
.queue-heading h2{font-size:16px;font-weight:700}
.queue-search{position:relative}
.queue-search svg{position:absolute;inset-inline-start:11px;inset-block-start:50%;transform:translateY(-50%);width:16px;height:16px;color:var(--ink-500);pointer-events:none}
.queue-search input{width:100%;min-height:36px;padding:7px 10px;padding-inline-start:34px;border:1px solid var(--line-strong);border-radius:var(--r-sm);background:var(--card);font-size:13.5px}
.filters{display:flex;gap:4px;flex-wrap:wrap}
.filter{min-height:28px;padding:3px 10px;border-radius:var(--r-pill);border:1px solid var(--line);background:var(--card);color:var(--ink-700);font-size:12.5px;font-weight:600}
.filter:hover{border-color:var(--line-strong);background:var(--surface-hover)}
.filter.active{background:var(--brand-50);color:var(--brand-ink);border-color:var(--brand-100)}
.restaurant-filter{flex:none;display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 14px;background:var(--brand-50);color:var(--brand-ink);font-size:12.5px;border-bottom:1px solid var(--brand-100)}
.restaurant-filter span{display:flex;align-items:center;gap:6px;min-width:0}
.restaurant-filter svg{width:14px;height:14px}
.restaurant-filter strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.restaurant-filter button{text-decoration:underline;font-weight:700;color:inherit;font-size:12.5px}
.queue-count{flex:none;display:flex;justify-content:space-between;padding:7px 14px;font-size:12px;color:var(--ink-600);background:var(--surface-subtle);border-bottom:1px solid var(--line)}
.request-list{flex:1;min-height:0;overflow-y:auto}
.request-card{gap:0;padding:11px 14px}
.request-row{display:flex;align-items:center;justify-content:space-between;gap:8px}
.request-name{font-weight:650;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--charcoal)}
.request-card.unread .request-name{color:var(--brand-ink)}
.request-age{font-size:11.5px;color:var(--ink-600);white-space:nowrap;font-family:var(--font-mono)}
.request-reason{font-size:12px;color:var(--ink-600);margin:3px 0 4px;display:flex;align-items:center;gap:6px}
.request-reason svg{width:13px;height:13px}
.request-preview{font-size:12.5px;color:var(--ink-700);display:-webkit-box;-webkit-line-clamp:1;-webkit-box-orient:vertical;overflow:hidden}
.request-bottom{margin-top:7px;display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.assigned-label{display:flex;align-items:center;gap:4px;color:var(--ink-600);font-size:11.5px;margin-inline-start:auto;max-width:150px;overflow:hidden;white-space:nowrap}
.assigned-label svg{width:12px;height:12px}
.unread-badge{font-size:10.5px;background:var(--brand-500);color:#fff;border-radius:var(--r-pill);min-width:18px;height:18px;display:inline-grid;place-items:center;margin-inline-start:4px;padding:0 5px}
.conversation{display:flex;flex-direction:column;min-height:0;min-width:0;background:var(--surface-subtle);overflow:hidden}
.conversation>.empty-state{flex:1}
.conversation-head{flex:none;padding:12px 20px;background:var(--card);border-bottom:1px solid var(--line)}
.conversation-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}
.title-block{min-width:0}
.conversation-heading h2{font-size:18px;font-weight:700;margin-top:2px}
.conversation-meta{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-top:6px;font-size:12.5px;color:var(--ink-600)}
.conversation-toolbar{display:flex;align-items:center;gap:6px;flex-wrap:wrap;margin-top:10px}
.conversation-toolbar .owner{display:flex;align-items:center;gap:6px;font-size:12.5px;color:var(--ink-700);margin-inline-end:auto}
.conversation-toolbar select{border:1px solid var(--line-strong);background:var(--card);border-radius:var(--r-sm);min-height:34px;padding:5px 10px;font-size:13px;max-width:200px}
.messages{flex:1;min-height:0;overflow-y:auto;padding:18px 24px;scroll-behavior:smooth}
.report-card{border:1px solid var(--line);border-radius:var(--r-md);background:var(--card);padding:14px 16px;margin-bottom:18px}
.report-card .eyebrow{display:flex;align-items:center;gap:6px}
.report-card .eyebrow svg{width:14px;height:14px;color:var(--gold-text)}
.report-card p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13.5px;margin-top:8px;line-height:1.6}
.day-divider{display:flex;align-items:center;gap:12px;font-size:11.5px;color:var(--ink-600);margin:14px 0 18px}
.day-divider::before,.day-divider::after{content:'';height:1px;background:var(--line);flex:1}
.message{margin-bottom:16px;max-width:86%;display:flex;gap:9px;align-items:flex-start}
.message.agent-message{margin-inline-start:auto;flex-direction:row-reverse}
.message-content{min-width:0}
.message-meta{display:flex;align-items:center;gap:8px;margin-bottom:4px;font-size:11.5px;color:var(--ink-600)}
.message-meta strong{font-weight:650;color:var(--ink-700)}
.agent-message .message-meta{justify-content:flex-end}
.message-bubble{padding:10px 14px;background:var(--card);border:1px solid var(--line);border-radius:4px 12px 12px 12px;font-size:13.5px;line-height:1.6;white-space:pre-wrap;overflow-wrap:anywhere}
.agent-message .message-bubble{background:var(--brand-50);border-color:var(--brand-100);border-radius:12px 4px 12px 12px}
html[dir=rtl] .message-bubble{border-radius:12px 4px 12px 12px}
html[dir=rtl] .agent-message .message-bubble{border-radius:4px 12px 12px 12px}
.message.internal{max-width:100%;background:var(--warning-bg);border:1px solid var(--warning-line);border-radius:var(--r-md);padding:10px 14px}
.internal .message-content{width:100%}
.internal .message-bubble{border:0;padding:0;background:none;border-radius:0}
.internal .message-meta strong,.internal-label{color:var(--warning-text)}
.internal-label{font-weight:650;font-size:11.5px;display:flex;align-items:center;gap:5px;margin-bottom:5px}
.internal-label svg{width:13px;height:13px}
.system-message{text-align:center;color:var(--ink-600);font-size:12px;margin:14px 10px}
.system-message svg{width:13px;height:13px;margin-inline-end:4px}
.attachment-button{display:flex;gap:7px;align-items:center;min-height:36px;padding:7px 10px;margin-top:8px;border-radius:var(--r-sm);border:1px solid var(--line-strong);background:var(--card);color:var(--ink-700);font-size:12.5px;max-width:100%;text-align:start}
.resolution-card{padding:14px;background:var(--success-bg);border-radius:var(--r-md);border:1px solid var(--success-line);margin:18px 0}
.resolution-card strong{font-size:12.5px;color:var(--success-text);display:flex;align-items:center;gap:6px}
.resolution-card p{font-size:13.5px;white-space:pre-wrap;margin-top:6px}
.composer{flex:none;margin:0 20px 16px;border:1px solid var(--line-strong);border-radius:var(--r-md);background:var(--card);box-shadow:var(--shadow-2);overflow:hidden}
.composer-tabs{display:flex;align-items:center;gap:16px;padding:0 14px;border-bottom:1px solid var(--line)}
.composer-tab{min-height:38px;font-size:12.5px;font-weight:600;display:flex;align-items:center;gap:6px;color:var(--ink-600);border-bottom:2px solid transparent;margin-bottom:-1px}
.composer-tab.active{color:var(--brand-ink);border-bottom-color:var(--brand-500)}
.composer-tab svg{width:14px;height:14px}
.composer.private{background:var(--warning-bg);border-color:var(--warning-line)}
.composer.private .composer-tab.active{color:var(--warning-text);border-bottom-color:var(--warning)}
.composer textarea{display:block;width:100%;height:92px;min-height:70px;max-height:220px;resize:vertical;border:0;padding:12px 14px;background:transparent;font-size:13.5px;line-height:1.5}
.composer textarea:focus{box-shadow:none}
.composer textarea:focus-visible{outline:2px solid var(--brand-500);outline-offset:-2px}
.composer-hint{font-size:11.5px;color:var(--ink-600);padding:0 14px 8px}
.composer-actions{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:8px 10px;border-top:1px solid var(--line)}
.composer-actions small{font-size:11px;color:var(--ink-600)}
.composer .inline-error{margin:0 10px 8px}
.composer-disabled{flex:none;padding:16px;display:flex;align-items:center;justify-content:center;gap:8px;font-size:13px;color:var(--ink-600);text-align:center;background:var(--card);border-top:1px solid var(--line)}
.composer-disabled svg{width:16px;height:16px}
.context{display:flex;flex-direction:column;min-height:0;overflow:hidden;background:var(--card);border-inline-start:1px solid var(--line)}
.context-header{flex:none;display:flex;justify-content:space-between;align-items:center;padding:12px 16px 4px}
.context-header h2{font-size:15px;font-weight:700}
.context>.tabs{flex:none;padding:0 12px}
.context-body{flex:1;min-height:0;overflow-y:auto;padding:14px 16px 20px}
.context-body .tab-panel{gap:0}
.context-section{padding-bottom:16px;margin-bottom:16px;border-bottom:1px solid var(--line)}
.context-section:last-child{border:0;margin-bottom:0;padding-bottom:0}
.context-section h3{font-size:12px;font-weight:650;text-transform:uppercase;letter-spacing:.06em;color:var(--ink-600);display:flex;align-items:center;gap:7px;margin-bottom:10px}
html[dir=rtl] .context-section h3{letter-spacing:0;font-size:13px}
.context-section h3 svg{width:15px;height:15px;color:var(--ink-500)}
.establishment-name{font-size:14px;font-weight:650}
.context-data{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.1fr);gap:8px;margin:10px 0 0;font-size:12.5px}
.context-data dt{color:var(--ink-600)}
.context-data dd{margin:0;text-align:end;overflow-wrap:anywhere;font-weight:550}
.context-contact{display:flex;align-items:center;gap:9px}
.context-contact strong{font-size:13.5px;display:block}
.context-contact small{font-size:12px;color:var(--ink-600)}
.technical-note,.context-empty{font-size:12.5px;color:var(--ink-600);line-height:1.6;margin-top:10px}
.context-empty{margin-top:0}
.context-welcome{padding:24px 16px;color:var(--ink-600);font-size:13px;display:grid;gap:10px}
.context-welcome svg{color:var(--gold-text)}
.previous-request{display:block;text-align:start;padding:9px 0;width:100%;border-bottom:1px solid var(--line-soft)}
.previous-request:last-child{border:0}
.previous-request strong{font-size:12.5px;font-weight:600;display:block;margin-bottom:4px}
.previous-request>span{font-size:11.5px;display:flex;justify-content:space-between;align-items:center;gap:7px;color:var(--ink-600)}
.history-list{padding:0;margin:0;list-style:none}
.history-list li{padding:0 0 12px;padding-inline-start:14px;border-inline-start:2px solid var(--line);font-size:12px;color:var(--ink-600)}
.history-list li strong{display:block;font-size:12.5px;color:var(--charcoal);font-weight:600}
.history-list li time{display:block;margin-top:2px}
.etab-link{margin-top:10px}
.mobile-back,.context-toggle,.context-close{display:none}

/* ── Tableau de bord ───────────────────────────────────────────────────── */
.kpi-row{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px}
.kpi{display:flex;flex-direction:column;align-items:flex-start;gap:4px;text-align:start;padding:12px 14px;background:var(--card);border:1px solid var(--line);border-radius:var(--r-md);box-shadow:var(--shadow-1);min-width:0;transition:border-color var(--d-fast) var(--ease),box-shadow var(--d-fast) var(--ease)}
.kpi:hover{border-color:var(--line-strong);box-shadow:var(--shadow-2)}
.kpi-label{font-size:12.5px;font-weight:600;color:var(--ink-600);line-height:1.3}
.kpi-value{font-family:var(--font-mono);font-variant-numeric:tabular-nums;font-size:24px;font-weight:500;line-height:1.15;color:var(--charcoal)}
.kpi-sub{font-size:11.5px;color:var(--ink-600)}
.kpi.warn{border-color:var(--warning-line)}.kpi.warn .kpi-value{color:var(--warning-text)}
.kpi.ko{border-color:var(--danger-line)}.kpi.ko .kpi-value{color:var(--danger-text)}
.kpi-secondary{display:flex;flex-wrap:wrap;gap:4px 18px;margin-top:12px;font-size:12.5px;color:var(--ink-600)}
.kpi-secondary strong{color:var(--charcoal);font-weight:650}
.section-title{font-size:12px;font-weight:650;text-transform:uppercase;letter-spacing:.06em;color:var(--ink-600);margin:22px 0 10px}
html[dir=rtl] .section-title{letter-spacing:0;font-size:13px}
.dash-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;align-items:start}
.dash-card{background:var(--card);border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:var(--shadow-1);min-width:0;overflow:hidden}
.dash-card-head{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:12px 14px 10px;border-bottom:1px solid var(--line)}
.dash-card-head h3{font-size:14px;font-weight:650;display:flex;align-items:center;gap:8px}
.dash-card-body{max-height:340px;overflow:auto}
.dash-list{list-style:none;margin:0;padding:0}
.dash-list li+li{border-top:1px solid var(--line-soft)}
.dash-item{display:flex;align-items:center;justify-content:space-between;gap:10px;width:100%;padding:10px 14px;text-align:start}
.dash-item:hover{background:var(--surface-hover)}
.dash-item:focus-visible{outline-offset:-2px}
.dash-item-main{display:flex;flex-direction:column;gap:2px;min-width:0}
.dash-item-main strong{font-size:13.5px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.dash-item-main small,.dash-item-side small{font-size:12px;color:var(--ink-600);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.dash-item-side{display:flex;flex-direction:column;align-items:flex-end;gap:2px;flex:none}
.dash-empty{padding:16px 14px;font-size:13px;color:var(--ink-600)}
.dash-card-body .inline-error,.dash-card-body .skeleton{margin:12px 14px}

/* ── Cartes et composants d'administration ─────────────────────────────── */
.etab-card{background:var(--card);border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:var(--shadow-1);padding:18px 20px;min-width:0}
.etab-card-wide{grid-column:1/-1}
.etab-card h3{font-size:14.5px;font-weight:650;display:flex;align-items:center;flex-wrap:wrap;gap:8px;margin-bottom:10px}
.etab-card h3 svg{width:16px;height:16px;color:var(--ink-500)}
.etab-card h3.pf-sous,.ops-fiche h3.pf-sous{font-size:12px;text-transform:uppercase;letter-spacing:.06em;color:var(--ink-600);margin:18px 0 8px}
html[dir=rtl] .etab-card h3.pf-sous{letter-spacing:0;font-size:13px}
.card-head{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-bottom:10px}
.card-head h3{margin:0}
.card-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.card-actions:empty{display:none}
.etab-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:16px;align-items:start}
.etab-count-inline{font-weight:500;font-size:12px;color:var(--ink-600)}
.etab-hint{font-size:12.5px;color:var(--ink-600);line-height:1.55;margin:0 0 10px}
.etab-sub{display:block;font-size:12.5px;font-weight:650;margin:12px 0 6px}
.etab-warn{color:var(--warning-text);font-weight:650}
.etab-meta{display:flex;align-items:center;gap:8px;flex-wrap:wrap;font-size:12.5px;color:var(--ink-600);margin-bottom:14px}
.etab-checks{list-style:none;padding:0;margin:0}
.etab-checks li{display:flex;gap:10px;align-items:flex-start;padding:8px 0;border-bottom:1px solid var(--line-soft);font-size:13px}
.etab-checks li:last-child{border:0}
.etab-checks li>svg{width:16px;height:16px;flex-shrink:0;margin-top:2px;color:var(--ink-500)}
.etab-checks li.ok>svg{color:var(--success)}
.etab-checks li.warn>svg,.etab-checks li.warn strong{color:var(--warning-text)}
.etab-checks li.ko>svg,.etab-checks li.ko strong{color:var(--danger-text)}
.etab-checks small{display:block;color:var(--ink-600);font-size:12px;margin-top:2px}
.etab-inline-actions{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-top:10px}
.etab-sublist{margin-top:12px;font-size:12.5px;color:var(--ink-600)}
.etab-sublist>div{padding:6px 0;border-bottom:1px dashed var(--line)}
.etab-chips{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:10px}
.etab-chip{display:inline-flex;align-items:center;gap:6px;padding:3px 10px;border-radius:var(--r-pill);background:var(--surface-hover);border:1px solid var(--line);font-size:12.5px;font-weight:600}
.etab-chip.brand{background:var(--brand-50);color:var(--brand-ink);border-color:var(--brand-100)}
.etab-chip-x{font-size:15px;line-height:1;padding:0 2px;color:inherit;border-radius:4px}
.etab-chip-x:hover{background:var(--line)}
.etab-request{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;align-items:center;padding:12px 14px;margin-bottom:10px;border:1px solid var(--warning-line);background:var(--warning-bg);border-radius:var(--r-md);font-size:13px}
.etab-modules{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:8px}
.etab-module{display:flex;flex-wrap:wrap;align-items:center;gap:8px;border:1px solid var(--line);border-radius:var(--r-md);padding:10px 12px;cursor:pointer;background:var(--card);transition:border-color var(--d-fast) var(--ease)}
.etab-module:hover{border-color:var(--line-strong)}
.etab-module.on{border-color:var(--success-line);background:var(--success-bg)}
.etab-module.soon{opacity:.6;cursor:not-allowed}
.etab-module-name{font-weight:600;font-size:13px;flex:1;min-width:0}
.etab-qr{display:flex;gap:16px;align-items:flex-start;flex-wrap:wrap;margin-top:10px}
.etab-qr img{border:1px solid var(--line);border-radius:var(--r-md);background:#fff}
.etab-qr>div{flex:1;min-width:220px}
.etab-qr .field{margin-bottom:10px}
.etab-two{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:0 14px}
.etab-card .field{margin-bottom:12px}
.etab-card .input{min-height:38px;padding:7px 11px;font-size:13.5px}
.etab-card .field label{font-size:12.5px}
.etab-preview{margin-top:12px;padding:12px 14px;background:var(--surface-subtle);border:1px solid var(--line);border-radius:var(--r-md);font-size:13px}
.etab-preview strong{display:block;font-size:12px;margin-bottom:6px}
.etab-preview-row{display:flex;justify-content:space-between;gap:12px;padding:5px 0;border-bottom:1px dashed var(--line)}
.etab-preview-row:last-child{border:0}
.etab-preview-row strong{display:inline;margin:0}
.etab-preview-row a{font-size:12.5px;overflow-wrap:anywhere}
.etab-preview-row em{color:var(--ink-600)}
.etab-preview-row q{quotes:none;color:var(--ink-700)}
.etab-team{display:flex;flex-direction:column}
.etab-member{display:flex;gap:10px;align-items:center;flex-wrap:wrap;padding:10px 0;border-bottom:1px solid var(--line-soft)}
.etab-member:last-child{border:0}
.etab-member-main{flex:1;min-width:180px}
.etab-member-main strong{font-size:13.5px}
.etab-member-main small{display:block;color:var(--ink-600);font-size:12px;margin-top:2px}
.etab-member .etab-inline-actions{margin:0}
.etab-secret{border:1px solid var(--success-line);background:var(--success-bg);border-radius:var(--r-md);padding:12px 14px;margin:0 0 16px;font-size:13px}
.etab-secret strong{display:block;margin-bottom:6px}
.etab-secret-row{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:4px 0}
.etab-secret-row span{min-width:120px;color:var(--ink-700)}
.etab-secret-row code{font-size:15px;letter-spacing:.08em;background:var(--card);padding:4px 10px}
.etab-secret p{margin-top:6px;color:var(--ink-600);font-size:12px}
.etab-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px}
.etab-stats>div{background:var(--card);border:1px solid var(--line);border-radius:var(--r-md);padding:10px 12px;min-width:0}
.etab-stats small{display:block;font-size:12px;font-weight:600;color:var(--ink-600);margin-bottom:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.etab-stats small::first-letter{text-transform:uppercase}
.etab-stats.stats-4{grid-template-columns:repeat(4,minmax(0,1fr))}
@media (max-width:760px){.etab-stats.stats-4{grid-template-columns:repeat(2,minmax(0,1fr))}}
.etab-stats strong{font-family:var(--font-mono);font-variant-numeric:tabular-nums;font-size:18px;font-weight:500;overflow-wrap:anywhere}
.etab-stats strong small{display:inline;font-family:var(--font);font-size:12px;margin:0}
.etab-summary{background:var(--surface-subtle);border:1px solid var(--line);border-radius:var(--r-md);padding:10px 12px;margin:6px 0 10px;font-size:13px}
.etab-steps{display:flex;gap:6px;list-style:none;padding:0;margin:0 0 18px}
.etab-steps li{flex:1;display:flex;align-items:center;gap:7px;font-size:12px;color:var(--ink-600);padding-bottom:8px;border-bottom:2px solid var(--line)}
.etab-steps li span{width:20px;height:20px;border-radius:50%;background:var(--surface-hover);display:inline-grid;place-items:center;font-size:11px;font-weight:700}
.etab-steps li.active{color:var(--brand-ink);border-color:var(--brand-500)}
.etab-steps li.active span{background:var(--brand-500);color:#fff}
.etab-steps li.done{color:var(--success-text);border-color:var(--success)}
.etab-formules{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:8px;margin-bottom:12px}
.etab-formule{display:flex;flex-direction:column;gap:3px;align-items:flex-start;text-align:start;padding:10px 12px;border:1px solid var(--line);border-radius:var(--r-md);background:var(--card)}
.etab-formule:hover:not(:disabled){border-color:var(--line-strong)}
.etab-formule small{font-size:12px;color:var(--ink-600)}
.etab-formule.on{border-color:var(--brand-500);box-shadow:var(--anneau)}
.etab-formule:disabled{cursor:default;opacity:.75}
.etab-formule.on:disabled{opacity:1}
.etab-pager{display:flex;justify-content:flex-end;gap:8px;margin-top:12px}
.btn-danger.menu-item{color:var(--danger-text)}

/* Tableaux : le conteneur défile (en-tête collant), la page jamais. */
.etab-table-wrap{overflow:auto;max-height:min(64vh,640px);background:var(--card);border:1px solid var(--line);border-radius:var(--r-md);overscroll-behavior:contain}
.etab-table{width:100%;border-collapse:separate;border-spacing:0;font-size:13px}
.etab-table th{position:sticky;inset-block-start:0;z-index:1;text-align:start;padding:9px 12px;font-size:11.5px;font-weight:650;letter-spacing:.05em;text-transform:uppercase;color:var(--ink-600);background:var(--surface-subtle);border-bottom:1px solid var(--line);white-space:nowrap}
html[dir=rtl] .etab-table th{letter-spacing:0;font-size:12px}
.etab-table th.sortable{cursor:pointer;user-select:none}
.etab-table td{padding:10px 12px;border-bottom:1px solid var(--line-soft);vertical-align:middle}
.etab-table tbody tr:last-child td{border-bottom:0}
.etab-table tbody tr:hover{background:var(--surface-subtle)}
.etab-table td strong{display:block;font-weight:650}
.etab-table td small{display:block;color:var(--ink-600);font-size:11.5px;margin-top:2px}
.etab-table .num,.etab-table .center{text-align:center}
.etab-row{cursor:pointer}
.etab-row:hover,.etab-row:focus-visible{background:var(--surface-hover)}
.etab-row:focus-visible{outline:2px solid var(--brand-500);outline-offset:-2px}
.etab-row.active{background:var(--brand-50)}
.etab-row.active td:first-child{box-shadow:inset 3px 0 var(--brand-500)}
html[dir=rtl] .etab-row.active td:first-child{box-shadow:inset -3px 0 var(--brand-500)}

/* Plateforme */
.pf-ro{display:flex;align-items:center;gap:8px;background:var(--surface-hover);border:1px solid var(--line);border-radius:var(--r-md);padding:9px 12px;font-size:13px;color:var(--ink-700);margin-bottom:14px}
.pf-ro svg{width:15px;height:15px}
.pf-strip{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:12px}
.pf-stats,.sv-stats{grid-template-columns:repeat(auto-fit,minmax(128px,1fr));margin-bottom:16px}
.pf-ko,.su-v-ko{color:var(--danger-text)}
.su-v-ok{color:var(--success-text);font-weight:650}
.su-v-warn{color:var(--warning-text);font-weight:650}
.su-v-ko{font-weight:650}
.pf-off{border-color:var(--danger-line)}
.pf-maj.on{border-color:var(--warning-line);background:var(--warning-bg)}
.pf-checks{display:flex;flex-wrap:wrap;gap:8px 18px;margin:4px 0 14px;font-size:13.5px}
.pf-checks label,.pf-inline{display:flex;align-items:center;gap:8px;font-size:13.5px;cursor:pointer}
.pf-inline{align-self:center;margin-bottom:14px}
.pf-actions{display:flex;flex-wrap:wrap;gap:8px;justify-content:flex-end}
.pf-sous{margin-top:16px}
.pf-danger{border-color:var(--danger-line)}
.pf-ligne{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:12px 0;border-bottom:1px solid var(--line-soft)}
.pf-ligne:last-child{border:0}
.pf-ligne small{display:block;color:var(--ink-600);font-size:12px;margin-top:3px}
.pf-toolbar{display:flex;flex-wrap:wrap;gap:10px;align-items:center;margin-bottom:12px}
.pf-toolbar .queue-search{flex:1;min-width:220px}
.pf-row-off td{background:var(--danger-bg)}
.pf-raison{display:block;color:var(--ink-600);font-size:12px;margin-top:2px}
.pf-btns{display:flex;flex-wrap:wrap;gap:6px;justify-content:center}
.pf-alerte{background:var(--warning-bg);border:1px solid var(--warning-line);border-radius:var(--r-sm);padding:10px 12px;margin:0 0 12px;font-size:13px}

/* Opérations */
.ops-g{display:inline-grid;place-items:center;min-width:26px;font-size:11px;font-weight:700;padding:1px 6px;border-radius:6px;background:var(--surface-hover);color:var(--ink-700);border:1px solid var(--line);font-family:var(--font-mono)}
.ops-g1{background:var(--danger);border-color:var(--danger);color:#fff}
.ops-g2{background:var(--warning-text);border-color:var(--warning-text);color:#fff}
:root[data-theme=dark] .ops-g2{color:#171717}
.ops-g3{background:var(--warning-bg);border-color:var(--warning-line);color:var(--warning-text)}
.request-bottom .ops-g{margin-inline-start:2px}
.ops-retard{display:inline-block;font-size:11px;font-weight:700;color:var(--danger-text);margin-inline-start:6px;text-transform:uppercase;letter-spacing:.04em}
.ops-tuiles{grid-template-columns:repeat(auto-fit,minmax(150px,1fr));margin-bottom:16px}
.ops-tuiles strong small{font-size:11.5px;color:var(--ink-600)}
.ops-t-ok strong{color:var(--success-text)}.ops-t-warn strong{color:var(--warning-text)}.ops-t-ko strong{color:var(--danger-text)}
.ops-score{display:inline-grid;place-items:center;min-width:38px;padding:2px 8px;border-radius:var(--r-pill);font-weight:700;font-size:12px;font-family:var(--font-mono);border:1px solid transparent}
.ops-score-ok{background:var(--success-bg);color:var(--success-text);border-color:var(--success-line)}
.ops-score-attention{background:var(--warning-bg);color:var(--warning-text);border-color:var(--warning-line)}
.ops-score-risque{background:var(--danger);color:#fff}
.ops-raison{font-size:12.5px;margin:2px 0;display:flex;gap:6px;align-items:center}
.ops-liste{list-style:none;margin:0;padding:0}
.ops-liste>li{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;padding:11px 0;border-bottom:1px solid var(--line-soft)}
.ops-liste>li:last-child{border:0}
.ops-liste small{display:block;color:var(--ink-600);font-size:12px;margin-top:3px}
.ops-actions{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end;flex-shrink:0}
.ops-resolue{opacity:.62}
.ops-select{min-height:34px;padding-block:5px;width:auto}
.ops-sla .ops-select{width:100%;margin-bottom:10px}
.ops-etoiles{color:var(--gold-600);letter-spacing:2px}
.ops-cibles{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:10px}
.ops-cibles small{display:block;color:var(--ink-600);font-size:12px;margin-top:4px}
.ops-entete{margin-bottom:12px}
.ops-incident-ouvert{border-color:var(--warning-line)}
.ops-chrono{list-style:none;margin:6px 0 12px;padding:0;padding-inline-start:14px;border-inline-start:2px solid var(--line)}
.ops-chrono li{margin-bottom:10px}
.ops-chrono p{margin:4px 0 0;font-size:13px}
.ops-analyse{background:var(--surface-subtle);border:1px solid var(--line);border-radius:var(--r-md);padding:10px 14px;margin-bottom:12px;font-size:13px}
.ops-analyse p{margin:4px 0}
.ops-barre,.sv-barre{display:inline-block;flex:1;min-width:60px;height:8px;background:var(--surface-hover);border-radius:var(--r-pill);overflow:hidden;vertical-align:middle}
.ops-barre i,.sv-barre i{display:block;height:100%;background:var(--brand-500);border-radius:var(--r-pill)}
.ops-barres{list-style:none;margin:0;padding:0}
.ops-barres li{display:flex;align-items:center;gap:10px;padding:5px 0;font-size:12.5px}
.ops-barres li>span:first-child{min-width:110px}
.ops-mise{padding:12px 0;border-bottom:1px solid var(--line-soft)}
.ops-mise:last-child{border:0}
.ops-mise-tete{display:flex;flex-wrap:wrap;gap:10px;align-items:center}
.ops-mise-tete .ops-barre{max-width:220px}
.ops-etapes{list-style:none;display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:4px 16px;margin:10px 0 0;padding:0;font-size:13px}
.ops-etapes li{display:flex;gap:8px;align-items:center;color:var(--ink-600)}
.ops-etapes li.ok{color:var(--success-text);font-weight:650}
.ops-kb-corps{white-space:pre-wrap;font-size:13px;color:var(--ink-700);margin:6px 0 0;max-height:7.5em;overflow:hidden}
.ops-kb-liste{list-style:none;margin:10px 0 0;padding:0;max-height:52vh;overflow:auto}
.ops-kb-liste li{display:flex;gap:12px;justify-content:space-between;align-items:flex-start;padding:10px 0;border-bottom:1px solid var(--line-soft)}
.ops-kb-liste p{white-space:pre-wrap;font-size:13px;color:var(--ink-700);margin:4px 0 0}
.ops-email{display:flex;gap:6px;margin-top:6px}
.ops-email .input{min-height:34px;padding:5px 10px}
.ops-court{width:90px;min-height:34px;padding:5px 10px}
.ops-demos{margin:0 0 12px}

/* Supervision et surveillance */
.sv-outils{display:flex;flex-wrap:wrap;align-items:center;gap:10px}
.sv-auto{margin:0;font-size:13px;color:var(--ink-700)}
.sv-barre{height:6px;min-width:90px;margin-bottom:4px;display:block}
.sv-sous>td{background:var(--surface-subtle);padding:8px 10px 14px}
.sv-sources{background:var(--card);border:1px solid var(--line);border-radius:var(--r-md)}
.sv-sources th{position:static}
.sv-trois{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}
.sv-trois h4{font-size:12.5px;margin:4px 0 8px;color:var(--ink-600)}
.sv-trois .etab-table th{position:static}
.sv-total{font-weight:500;color:var(--ink-600);font-size:12px;margin-inline-start:8px}
.su-zone{display:flex;flex-direction:column;gap:14px}
.su-tete{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:12px}
.su-titre{display:flex;flex-wrap:wrap;align-items:center;gap:8px}
.su-titre h3{margin:0}
.su-aide{flex-basis:100%;margin:0}
.su-carte .etab-table-wrap{margin-top:6px}
.su-filtres .input{min-height:34px;padding:5px 10px;font-size:13px;width:auto}
.su-date{margin:0;font-size:12.5px;color:var(--ink-600)}
.su-pauses li{align-items:center}
.su-pauses li>div{flex:1;min-width:0}
.su-pagination{justify-content:flex-end;margin:10px 0 0}
.su-verdicts{margin-bottom:12px}
.su-actions{margin-bottom:12px}
.su-deux{grid-template-columns:minmax(0,1fr) minmax(0,1.4fr)}
.su-jours{display:grid;gap:6px}
.su-jour{display:grid;grid-template-columns:48px minmax(0,1fr) 36px;align-items:center;gap:8px;font-size:12px;color:var(--ink-600)}
.su-barre{display:flex;margin:0}
.su-barre i{border-radius:0}
.su-barre i.su-r{background:var(--danger)}
.su-barre i.su-o{background:var(--warning)}
#su-contenu{display:flex;flex-direction:column;gap:0}
#su-contenu>.tab-panel>.etab-card+.etab-card{margin-top:0}

/* Terminaux, outillage, serveurs locaux, e-mails */
.term-kv{display:flex;justify-content:space-between;align-items:baseline;gap:12px;padding:6px 0;border-bottom:1px dashed var(--line);font-size:13px}
.term-kv:last-of-type{border-bottom:0}
.term-kv>span:first-child{color:var(--ink-600);flex-shrink:0}
.term-kv>span:last-child{text-align:end;min-width:0;overflow-wrap:anywhere}
.term-kv small{display:block;color:var(--ink-600);font-size:11.5px}
.term-alert{background:var(--warning-bg);color:var(--warning-text);border-color:var(--warning-line)}
.term-filters{margin-bottom:10px}
.term-cmd-row small{display:block;color:var(--ink-600);font-size:11.5px;margin-top:2px}
.md-list .term-filters{padding:10px 12px 0;margin:0}
.md-list #term-body>.etab-hint{padding:8px 14px 6px;margin:0}
.md-list .etab-table-wrap{max-height:none;border:0;border-radius:0;border-top:1px solid var(--line);overflow:visible}
.term-view .md-list .etab-table :is(th,td):nth-child(3),.term-view .md-list .etab-table :is(th,td):nth-child(4),.term-view .md-list .etab-table :is(th,td):nth-child(6){display:none}
.term-view .md-list .etab-table{table-layout:fixed}
.term-view .md-list .etab-table :is(th,td){overflow-wrap:anywhere;white-space:normal}
.term-view .md-list .etab-table :is(th,td):nth-child(1){width:38%}
.term-view .md-list .etab-table :is(th,td):nth-child(2){width:36%}
.term-view .md-list .etab-table code{font-size:11px}
.tool-resto{display:flex;align-items:center;gap:6px;font-size:12.5px;margin-top:4px}
.tool-resto svg{width:13px;height:13px;color:var(--ink-500)}
.tool-switch{position:relative;display:inline-block;width:38px;height:22px;cursor:pointer}
.tool-switch input{opacity:0;width:0;height:0}
.tool-switch span{position:absolute;inset:0;background:var(--line-strong);border-radius:var(--r-pill);transition:background var(--d-fast) var(--ease)}
.tool-switch span::before{content:'';position:absolute;height:16px;width:16px;inset-inline-start:3px;top:3px;background:#fff;border-radius:50%;box-shadow:0 1px 2px rgba(23,23,23,.2);transition:transform var(--d-fast) var(--ease)}
.tool-switch input:checked+span{background:var(--brand-500)}
.tool-switch input:checked+span::before{transform:translateX(16px)}
html[dir=rtl] .tool-switch input:checked+span::before{transform:translateX(-16px)}
.tool-switch input:focus-visible+span{outline:2px solid var(--brand-500);outline-offset:2px}
.tool-switch input:disabled+span{opacity:.5;cursor:not-allowed}
.hub-mode{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:10px}
.hub-detail{margin-top:14px;padding-top:12px;border-top:1px solid var(--line)}
.hub-detail .etab-sub{margin-top:0}
.hub-detail .etab-sublist{margin-top:8px}
.hub-backup{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap}
.hub-backup>span{color:var(--ink-600)}
dialog #hl-doc{min-height:140px;font-family:var(--font-mono);font-size:12px}
dialog #hl-file{min-height:40px;padding:8px 10px;font-size:13px}
dialog.etab-drawer{width:460px}
dialog:has(.cm-email-form){width:980px;max-width:calc(100vw - 20px)}
.cm-email-grille{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.25fr);gap:18px;align-items:start}
.cm-email-champs .field{margin-bottom:12px}
.cm-email-champs small{display:block;margin-top:4px}
.cm-email-apercu{border:1px solid var(--line);border-radius:var(--r-md);overflow:hidden;background:var(--card)}
.cm-em-sujet{padding:10px 14px;border-bottom:1px solid var(--line);font-size:13px;font-weight:650;background:var(--surface-subtle)}
#cm-em-frame{display:block;width:100%;height:520px;border:0;background:#fff}
.cm-notif{display:flex;align-items:flex-start;gap:9px;margin:12px 0 4px;font-size:13px;line-height:1.5;cursor:pointer}
.cm-notif input{margin-top:2px}
.cm-em-secret{margin:6px 0 0;padding:10px 12px;border-radius:var(--r-sm);background:var(--warning-bg);border:1px solid var(--warning-line);font-size:12.5px;line-height:1.5}
.cm-em-liste li{flex-wrap:wrap;gap:6px 10px}
.cm-em-liste .btn-small{padding:3px 9px}
.cm-langues{border:1px solid var(--line);border-radius:var(--r-md);padding:10px 12px 8px;margin:4px 0 10px}
.cm-langues legend{font-size:12.5px;font-weight:650;padding:0 6px}
.cm-langue{display:inline-flex;align-items:center;gap:6px;margin:0 14px 6px 0;font-size:13px;cursor:pointer}
html[dir=rtl] .cm-langue{margin:0 0 6px 14px}

/* Équipe */
.team-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:12px}
.team-card{display:flex;align-items:center;gap:12px;background:var(--card);border:1px solid var(--line);border-radius:var(--r-md);padding:14px 16px}
.team-card strong{display:block;font-size:14px}
.team-card p{margin-top:4px}

/* ── Réactif ───────────────────────────────────────────────────────────── */
@media (max-width:1280px){
  :root{--sidebar-w:224px;--gutter:22px}
  .panes{grid-template-columns:300px minmax(0,1fr)}
  .context{display:none}
  .context-toggle{display:inline-grid}
  .panes.show-context .context{display:flex;position:fixed;inset-inline-end:0;inset-block:var(--topbar-h) 0;width:340px;z-index:20;box-shadow:var(--shadow-3)}
  .context-close{display:inline-grid}
  .kpi-row{grid-template-columns:repeat(3,minmax(0,1fr))}
  .dash-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
  .sv-trois{grid-template-columns:1fr}
  .etab-head>div>p{-webkit-line-clamp:1}
  .md{grid-template-columns:minmax(270px,320px) minmax(0,1fr)}
}
/* Barre latérale réduite aux icônes : le libellé reste lu par les lecteurs d'écran. */
@media (min-width:761px) and (max-width:1100px){
  :root{--sidebar-w:68px}
  .sidebar-brand{align-items:center;padding:14px 8px 10px}
  .brand-full,.brand-space{display:none!important}
  .brand-mono{display:inline-flex!important}
  .nav{padding:2px 8px 10px}
  .nav-group-title{height:1px;padding:0;margin:8px 6px;background:var(--line);overflow:hidden;color:transparent}
  .nav-link{justify-content:center;padding:8px}
  .nav-label{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap}
  .nav-badge{position:absolute;inset-block-start:2px;inset-inline-end:2px;min-width:16px;height:16px;font-size:10px;padding:0 4px}
  .sidebar-foot{padding:8px}
  .agent-profile>div{display:none}
  .presence-text small{display:none}
}
@media (max-width:1024px){
  :root{--gutter:18px}
  .panes{grid-template-columns:280px minmax(0,1fr)}
  .etab-grid{grid-template-columns:1fr}
  .fiche-head,.fiche-sub{padding-inline:18px}
  .fiche-body{padding:16px 18px 28px}
  .su-deux{grid-template-columns:1fr}
  .cm-email-grille{grid-template-columns:1fr}
  .md-inline{grid-template-columns:240px minmax(0,1fr)}
}
@media (max-width:760px){
  :root{--gutter:16px;--topbar-h:52px}
  .shell{grid-template-columns:minmax(0,1fr)}
  .sidebar{position:fixed;inset-block:0;inset-inline-start:0;width:min(300px,86vw);transform:translateX(-100%);transition:transform var(--d-fast) var(--ease);box-shadow:var(--shadow-3);visibility:hidden}
  html[dir=rtl] .sidebar{transform:translateX(100%)}
  .shell.nav-open .sidebar{transform:none;visibility:visible}
  .shell.nav-open .scrim{display:block;position:fixed;inset:0;background:rgba(23,23,23,.38);z-index:35}
  .nav-close{display:inline-grid}
  .nav-open{display:inline-grid}
  .topbar{gap:6px;padding-inline:8px 10px}
  .where-group,.where-sep{display:none}
  .sync-state{display:none}
  .agent-profile{display:none}
  .presence{padding:5px 8px}
  .presence-text small{display:none}
  .presence-text strong{font-size:11.5px}
  .etab-head{padding:10px var(--gutter);gap:8px}
  .etab-head h2{font-size:18px}
  .etab-head>div>p{-webkit-line-clamp:2;font-size:12.5px}
  .etab-head>.etab-head-actions{max-width:none}
  #sv-view>.etab-head{grid-template-columns:minmax(0,1fr)}
  #sv-view>.etab-head>.etab-head-actions{justify-content:flex-start}
  .md-view:has(.md.has-detail)>.etab-head{display:none}
  .etab-stats strong{font-size:16px}
  .view-body{padding:14px var(--gutter) 28px}
  .kpi-row{grid-template-columns:repeat(2,minmax(0,1fr))}
  .kpi-value{font-size:21px}
  .dash-grid{grid-template-columns:1fr}
  /* Maître-détail empilé : la liste, puis la fiche choisie (bouton retour). */
  .md{grid-template-columns:minmax(0,1fr)}
  .md-list{border-inline-end:0}
  .md>.md-detail{display:none}
  .md.has-detail>.md-list{display:none}
  .md.has-detail>.md-detail{display:flex}
  .md-back{display:inline-grid}
  .fiche-head{padding:10px 12px 6px;flex-wrap:wrap}
  .fiche-actions{width:100%;justify-content:flex-start}
  .fiche-sub{padding-inline:12px}
  .fiche-body{padding:14px 12px 24px}
  .md-inline{grid-template-columns:minmax(0,1fr);height:auto;min-height:0}
  .md-inline .md-list{max-height:240px;border-bottom:1px solid var(--line)}
  .md-inline>.md-detail{display:flex}
  .menu-panel{inset-inline-end:auto;inset-inline-start:0}
  /* Conversations : la file, puis le fil choisi. */
  .panes{display:block;position:relative}
  .queue{height:100%;border:0}
  .conversation{display:none}
  .panes.has-selection .queue{display:none}
  .panes.has-selection .conversation{display:flex;height:100%}
  .mobile-back{display:inline-grid}
  .conversation-head{padding:10px 12px}
  .conversation-heading{align-items:center}
  .conversation-heading>.title-block{margin-inline-end:auto}
  .conversation-heading h2{font-size:17px}
  .conversation-toolbar select{max-width:150px}
  .message{max-width:94%}
  .messages{padding:14px 12px}
  .composer{margin:0 8px 8px}
  .composer textarea{height:80px}
  .panes.show-context .context{inset-block:var(--topbar-h) 0;width:100%;box-shadow:none}
  .connection-banner{font-size:12px;padding:8px 12px}
  /* Tableaux : une carte par ligne, libellé de colonne rappelé. */
  .etab-table thead{display:none}
  .etab-table,.etab-table tbody,.etab-table tr,.etab-table td{display:block;width:100%}
  .etab-table tr{border-bottom:1px solid var(--line);padding:6px 0}
  .etab-table td{border:0;padding:4px 12px;display:flex;justify-content:space-between;gap:12px;text-align:end}
  .etab-table td::before{content:attr(data-label);color:var(--ink-600);font-size:11.5px;text-transform:uppercase;letter-spacing:.04em;text-align:start}
  .etab-table td strong{display:inline}
  .etab-table .num,.etab-table .center{text-align:end}
  .etab-table-wrap{max-height:none}
  .pf-ligne,.ops-liste>li{flex-direction:column;align-items:flex-start}
  .ops-actions{justify-content:flex-start}
  .login{display:block}
  .login-brand{display:none}
  .login-main{min-height:100dvh;padding:90px 20px 36px}
  .login-tools{inset-block-start:16px;inset-inline-end:16px}
  .login-mobile-brand{display:flex;margin-bottom:30px}
  .login-mark{display:none}
  .login-card h2{font-size:23px}
  .team-grid{grid-template-columns:1fr}
}
@media (prefers-reduced-motion:reduce){*,*::before,*::after{animation:none!important;scroll-behavior:auto!important;transition:none!important}}